Terms and Conditions for International Tile Company Ltd
Orrell Mount
Hawthorne Road
Bootle
L20 6NS
Opening Hours
Mon-Fri 08:30 - 17:00
Sat 09:00 - 16:30
Sun 10:00 - 15:00
Tel: 07836 538548 OR 07984 158166
1. Definitions
1.1 "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.5 "Seller" International Tile Company Ltd
1.6 "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;
1.7 "Website" means www.itcuk.co.uk
2. Conditions
2.1 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
2.5 Any complaints should be addressed to the Seller's address stated in these terms.
3. Ordering
3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process section within the website.
4. Price & Payment
4.1 The price of the Goods shall be that stipulated on the Website. The price is inclusive of VAT. The price excludes delivery charges.
4.2 The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.
4.5 Prices are subject to change without notice.
5. Rights of Seller
5.1 The Seller reserves the right to periodically update prices and sizes on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices and sizes are correct at the point at which the Buyer places an order.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
5.4 The seller reserves the right to source a door from a range of manufacturers. On occasion, a door may be supplied from an alternative manufacturer to the one advertised on the website.
5.5 The Seller cannot guarantee that tiles will be supplied from the same batch when ordered on separate occasions. Sizes and shades may vary between batches due to the nature of the manufacturing process and we always advise checking the tones when matching products from different batches.
5.6 During the manufacture of tiles, machines are calibrated and a tolerance of +/- 8mm can be expected. For this reason we always advise checking the calibre of the tile when matching tiles from different batches.
6. Warranty
6.1 The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.
7. Delivery
7.1 Goods supplied within the UK from stock will normally be delivered within 2 working days of acceptance of order.
Special orders can take 3-4 weeks to deliver.
7.2 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
7.3 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
7.4 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
7.5 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
8. Cancellation & Return
8.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email within 48 hours of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. No goods can be returned after installation.
8.2 A restocking charge of 25% of the cost of returned will be levied against Buyers invoice when goods are returned which have been correctly supplied by the Seller undamaged. The seller retains the right to charge the same amount for the uplift of correctly supplied goods that are undamaged as was charged for delivery.
8.3 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
8.4 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller email within 7 working days of receipt of the Goods.
8.5 Goods must be returned by the Buyer and the Buyer must cover the cost. The goods should be adequately insured and packaged during the return journey. The Buyer will receive a refund of all monies paid for the Goods within 30 days of cancellation. However, if the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
8.6 Goods to be returned must clearly show the order number obtained from the Seller on the package.
8.7 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
9. Limitation of Liability
9.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
9.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.
10. Waiver
10.1 No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
11. Force Majeure
11.1 The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
12. Severance
12.1 If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
13. Changes to Terms & Conditions
13.1 The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
14. Governing Law & Jurisdiction
14.1 These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
15. E&OE
(Errors and omissions excepted)
GDPR Statement 25th May 2018
To ensure that we are compliant with the new GDPR (General Data Protection Regulation) laws we are taking steps to make sure that all the data we hold about individuals is appropriate and correct. If you are a previous customer we store the following information:
Your name
Your address
Your telephone number and possibly your mobile number
Your email address
Details of your order(s)
In the future we will only send news, updates and offers to interested subscribers.
If you wish to register your interest please email us at sales@itcuk.co.uk and we will add you to our mailing list.
If you wish to be removed from our database, please email us at sales@itcuk.co.uk and we will remove your details.
At International Tile Company Ltd we take the security of your information seriously and wish to reassure customers that we have taken all the necessary steps to protect any data that we hold on you.